Mystery Shopper: We act as buyers to analyze the steps customers and prospects take to purchase products, uncovering WOW moments, weaknesses, and key category differentiators.
Mystery Hoteles & Cruise Industry: We analyze positioning across platforms, search engines, and specialized retail, examining booking and purchasing processes, product attractiveness, and the on-site services delivered by the hospitality and tourism industry.
Mystery Restaurantes: Our research covers reservations, cancellations, digital positioning, and the full restaurant experience — from wait times and facilities to staff service, delivery speed, and product quality — to ensure a distinctive customer experience.
Patient Mystery Shopping: By taking the role of patients and health product buyers, we assess medical service quality and specialized product recommendations, identifying areas in need of improvement and change.
Mystery Market: Our research examines consumer goods purchasing and in-store experiences to assess location competitiveness and the effectiveness of product displays in driving consumer choice.
Mystery Services: We analyze the service acquisition processes aimed at end customers across different sectors, both public and private. We research competitiveness and satisfaction at the experience level, as well as potential opportunities for improvement in sales processes..
Mystery Contact: We analyze every customer touchpoint, assessing call center, email, and chat interactions to measure response times, process efficiency, issue resolution, and service quality.
In-House Mystery: An internal process audit designed to objectively evaluate compliance, customer experience, product satisfaction, and staff training. We uncover strengths and weaknesses affecting sales and loyalty, and highlight opportunities for improvement across all business areas.
Mystery B2B: Acting as B2B buyers, we evaluate sales strategies, staff interactions, product and service catalogs, process efficiency, and delivery logistics. We uncover strengths, weaknesses, and WOW moments that shape sector competitiveness
